Genpact Walkin | Customer Service (Voice / Non Voice) | Bangalore

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Genpact Walkin Drive in Bangalore For Customer Service (Voice/Non Voice) On 11th May 2024. Graduates are eligible for this walkin drive. More details regarding Genpact Bangalore Walkin Drive is given below.

Company Name: Genpact

Walkin Location: Bangalore

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service (Voice/Non Voice)

Experience: 0 to 3 years

Qualification: Any Graduation

Job Description:

Genpact Mega Walkin Drive for Customer Service: Voice/Non-Voice Roles (English & Hindi) – Bangalore.
Shifts: Flexible with any shift.
Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.

Minimum Qualifications:

Graduate (Any Discipline).
Freshers are eligible (Fluency in Hindi and English is mandatory).

Preferred Qualifications:

Previous experience in a customer service role chat/email/voice.
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach.
Excellent proficiency with written English and with neutral English accent.
You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

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Respond to customer queries and customers concern.
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Please carry below documents with you: